Black Desert Online

A Fan Site for the upcoming MMO Black Desert Online

6:12 pm, November 2, 2017
59
English

No existent support

0
Hello there,

well i wrote to support that my advantage package has gone down like 15 days to early. "GM Lilly" actually agreed that there is something completely wrong, told me she'd write back last monday the week before this one, nothing. I even wrote several times more, another tickets, too, which she even connected, but well, help in BDO? I would even pay to see that.
Thanks for nothing BDO "Support"
Heres the E-Mail Text, badly in German though.


Von: GM Lilly (Black Desert Online Customer Support) <support@blackdesert.zendesk.com>
Gesendet: Samstag, 21. Oktober 2017 06:21
An: Christian Müller
Betreff: [Black Desert Online] Re: Nichterfüllung angebotener Leistungen
##- Bitte geben Sie Ihre Antwort über dieser Zeile ein. -##
Your request (473275) has been updated. To add additional comments, reply to this email.

[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 15:21 CEST
Heyho,

Ach, ganz vergessen - ich hatte dein anderes Ticket gefunden und das hier kurz zusammengelegt, nicht, dass du dich wunderst. ^^

Viele liebe Grüße,

GM Lilly
EN/DE Player Support Agent
Here is a link to our Knowledge Base, full of useful information for you:
blackdesert.zendesk.com/hc/en-us
Black Desert Online
blackdesert.zendesk.com
How can we guide you? Announcements ★ Now Processing ★ Character Stuck? Please file a ticket under "In-game > Stuck" for quick help.


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[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 14:29 CEST
Request #468616 "Probleme im Spiel" was closed and merged into this request. Last comment in request #468616:
Verzeihung, ich hab die Screenshots vergessen.
Von: Black Desert Online Customer Support support@blackdesert.zendesk.com
Gesendet: Sonntag, 15. Oktober 2017 12:47
An: Christian Müller
Betreff: [Request received] Probleme im Spiel
Anhänge
20171015211142_1.jpg
20171015222751_1.jpg[/td]
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[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 14:29 CEST
Heyho Christian,

Ach, wir haben das ja alles in unseren Unterlagen, das können wir schon nachschauen. Im Zweifelsfall hat das ja eh mehr Aussagekraft. ^^ Ich leg dich meinem Chef vor und wir schauen uns das dann gleich genau an, wenn das Wochenende vorbei ist. Keine Sorge, du bist bei mir in guten Händen, ^^ also genieß du erst einmal deinen Urlaub! Mein Neid ist mit dir. ^^;


Viele liebe Grüße,
GM Lilly
EN/DE Player Support Agent
Here is a link to our Knowledge Base, full of useful information for you:
blackdesert.zendesk.com/hc/en-us
You can also find links to our social media pages below for the latest updates and announcements:
facebook.com/BlackDesertOnline / twitter.com/BDO_news
[/td]
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[/td]
[td]Christian Müller
21. Okt., 13:26 CEST
Hey,
au das hört sich schonmal sehr super an, vielen Dank, sonst hätt ich die vorher geschickte email als definitiven Nachweis gerne geschickt, da stimmen die Daten ja noch.
Warten ist absolut kein Problem, hab Urlaub n Wöchelchen, freu mich halt vorrangig erstmal auf Hilfe
Liebe Grüße aus dem Zockerland,
Blacky
________________________________
Von: GM Lilly (Black Desert Online Customer Support) <support@blackdesert.zendesk.com>
Gesendet: Samstag, 21. Oktober 2017 04:18
An: Christian Müller
Betreff: [Black Desert Online] Re: Nichterfüllung angebotener Leistungen[/td]
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[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 13:18 CEST
Heyho,

So, da bin ich wieder, frisch aus den Unterlagen aufgetaucht. ^^ Also, du hattest am 2. ein 7Tage-Paket aus der Anwesenheitsbelohnung bekommen und das für 30 Tage aus den Paketgegenständen. Die hattest du am selben Tag beide aktiviert, richtig? Aber bei mir steht tatsächlich, dass dein Buff am 24. bzw 25. abläuft, und das kann ja vorn und hinten nicht stimmen. Tut mir leid, da muss ich erst mal mit der Technik und einem Teamlead sprechen, das sieht schon sehr seltsam aus. Ich bin mir nicht sicher, ob ich da grad noch jemanden erreiche, aber ich leite das sicherheitshalber schriftlich an die Leute weiter. Entschuldige, da werd ich dich wahrscheinlich bis Montag warten lassen.


Viele liebe Grüße,
GM Lilly
EN/DE Player Support Agent
Here is a link to our Knowledge Base, full of useful information for you:
blackdesert.zendesk.com/hc/en-us
You can also find links to our social media pages below for the latest updates and announcements:
facebook.com/BlackDesertOnline / twitter.com/BDO_news
[/td]
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[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 13:02 CEST
Heyho Christian,

Hm, nein, an sich müssten die stacken... Da schau ich gleich mal in deinen Itemlog für den 2. 10., ich bin dann gleich wieder bei dir. ;)


Viele liebe Grüße,
GM Lilly
EN/DE Player Support Agent
Here is a link to our Knowledge Base, full of useful information for you:
blackdesert.zendesk.com/hc/en-us
You can also find links to our social media pages below for the latest updates and announcements:
facebook.com/BlackDesertOnline / twitter.com/BDO_news
[/td]
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[/td]
[td]Christian Müller
21. Okt., 11:33 CEST
Heyho zurück,
freut mich sehr das ich eine Möglichkeit des Kontaktes gefunden habe
Das Paket wurde am 02.10.2017 aktiviert und lief bis mitte des Monats, ich hatte ein 7 Tage Paket auf das 30er aktiviert und natürlich angenommen es würde sich erhöhen oder staken, ich hoffe nicht das es daran liegt das man keine zwei aktivieren darf.
Liebe Grüße,
"BIackwolve"/ Fam. "Blays"
________________________________
Von: GM Lilly (Black Desert Online Customer Support) <support@blackdesert.zendesk.com>
Gesendet: Samstag, 21. Oktober 2017 02:03
An: Christian Müller
Betreff: [Black Desert Online] Re: Nichterfüllung angebotener Leistungen[/td]
[/tr]
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[/td]
[td]GM Lilly (Black Desert Online)
21. Okt., 11:03 CEST
Heyho lieber Abenteurer,

Danke für deine E-Mail an den Black Desert Online Kundenservice! Mein Name ist GM Lilly und ich kümmere mich heute um deine Anfrage.


Es tut mir leid, dass wir bisher noch nicht zu deinem Ticket gekommen sind und ich werde mich heute um deinen Fall kümmern, bis wir das gelöst bekommen! Du hattest also ein 30-Tage Vorteilspaket, ja? Da du mir den Screenshot mit den Belohnungen geschickt hast, nehm ich an, dass das aus den Paketgegenständen war? Kannst du mir denn noch sagen, wann ungefähr du das aktiviert hattest? Ich such dann gleich mal in unseren Unterlagen!


Viele liebe Grüße,
GM Lilly
EN/DE Player Support Agent
Here is a link to our Knowledge Base, full of useful information for you:
blackdesert.zendesk.com/hc/en-us
You can also find links to our social media pages below for the latest updates and announcements:
facebook.com/BlackDesertOnline / twitter.com/BDO_news
[/td]
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[/td]
[td]Christian Müller
21. Okt., 09:38 CEST
Sehr geehrte Damen und Herren,
wie bereits eine E-Mail von mir an zendesk sowie wellby (oder wie es heißen mag) versandt wurde, kam bisher keinerlei Antwort, ich hoffe das ich hier auf Hilfe hoffen kann. Wie am Besten in den angefügten Screenshots einzusehen, ist die Ablaufzeit des 30 Tage Vorteilspakets aus dem "Explorer Pakage" nicht im Mindesten erfüllt worden.
"Spieler haben 72 Stunden nach Kauf, um ein Ticket an den Kundendienst zu erstellen. Später eingehende Anfragen werden abgelehnt. Der Kundendienst entfernt die gekauften Gegenstände und ersetzt den Kaufpreis in Perlen."
Ich hatte bereits mehrfach versucht Support zu erhalten, jedoch erfolglos, selbstverständlich kann ich gerne Screenshots besagter Mails anfügen falls erforderlich.[/td]
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